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FREQUENTLY ASKED QUESTIONS


Booking Tour

The best way to have a tour itinerary or holiday plan fits your desire is contacting Mercury Travel team. Please go to "Request a Quote" Or "Customize My Own Tour", fill in the form and send us your request. In 24 hour, our sales team will contact to you and send you the best proposal and make any change if necessarily to fit your need.  

Step 1: Choose a tour you want from our website, click "Request this tour", complete the form and send us your inquiry. If you can't find any tour fit your need, then email us or go to "Customize My Own Tour" or "Request a Quote" and send us your inquiry.  
Step 2: One of our consultants will send you a proposal and until it fits your needs.
Step 3: Agree to the final proposal and pay a deposit of 30% or full payment of tour.
Step 4: Receive our booking confirmation and pay in advance or pay in Vietnam. 

If you want to make a deposit or full payment of tours, you can choose the following payment methods at Payment Methods

Term & Conditions

If you cancel some or all portions of your booking, cancellation fees will be applied. The effective date of cancellation will be the date the Company receives written notification. The cancellation charge to the clients is described as follows:

  • More than 60 days before arrival: NO cancellation charge.
  • More than 30 days prior to departure: We will retain the deposit
  • 30 - 15 days prior to departure: 30% of the Tour price is forfeited
  • 14 - 08 days prior to departure: 50% of the Tour price is forfeited
  • Less than 07 days prior to departure: 100 % of the Tour price is forfeited

For the avoidance of doubt, because there are some suppliers (airlines, hotels, and cruise companies) have cancellation policies that are different from those of Mercury Travel, the cancellation charge may, at our discretion, be adjusted accordingly.

See our full Terms & Conditions

Since all of our tours are private hence there is no age limited in our tour. All the tour we offer are well consulted by our travel experts and your need. Our travel experts will offer proposal that fits and balance all the need in your group and make sure everybody have great experiences. However, please indicate your need and situation clearly to our team so we can assist you and your family in the best way.   

The Prices showed on our system is in USD (United State Dollar), INCLUDED Tax and Service Charge but EXCLUDED Bank Fee.

Please check carefully the inclusion and exclusion of services before booking.

Included and excluded services will also be listed in our confirmation email.

Important note:

- Price is in United State Dollar - USD.

- Price is based on Double or twin Occupancy accommodations.

- Price does NOT include surcharges for Bank Fee and other surcharges if any.

After accepting to book the services, you need to pay the deposit for the services or full payment (depend on specific booking). Once received your deposit, we will reserve the services for you.

If all of the services are reserved successfully, we will send you a confirmation email including a deposit invoice and other useful information.

If the services are fully booked and therefore, unavailable, we will inform you and suggest other options. In case you no longer want to book those services, we will refund all the deposit amount.

When you receive confirmation email, it means your reservation is confirmed.

Notice: Your booking will NOT be confirmed until we send you a confirmation email.

Before you go

Depend your own needs that you may pack defferent items. However, here are some essential items you may need for the trip in Vietnam:

  Travel insurance
  Passport with at least six months validity from date of entry
  Photocopy of passport
  Visa
  Vaccinations
  Foreign currency (US$) and/or ATM card
  All relevant tickets
  Reconfirmed flights
  Light weight clothing (summer months and the south)
  Warm clothing (mountainous regions and Hanoi in winter)
  Appropriate shoes for trekking, cycling or walking
  Insect repellent
  Medication
  First aid kit
  Adaptor – 220V, 50Hz; 2 pin plugs
  Small daypack (for day and overnight trips)
  Water bottle and helmet (for cycling trips)

For further information, please check Before You Go

Weather in Vietnam varies differently from regions and season around the year. It is advisable to check the Vietnam weather before you go to prepare proper clothing. Fortunately, before your tour departure date, our support team will send you an email reminding you about Tour preparation and updating you with current weather so you can be well prepared for your trip.    

We recommend you take American dollars for the trips since American dollars are widely accepted in larger stores and supermarkets. You can easily change American dollars into Vietnam dong while you are in Vietnam. Visa and MasterCard are accepted in many hotels, restaurants and large stores, especially in the bigger cities. ATMs are widely available throughout the country, and there are a number of international banks in Hanoi and Ho Chi Minh City.